FAQ

ORDER PROCESS

How can i purchase from Mandarin?

Our products can be purchased via website or direct communication via instagram/fb or whatsapp service on +94777516646

Can i cancel or amend my order once i place an order?

Please contact us in case of changing your information or cancelling your order via Instagram/ FB or customer support at +94777516646

Please provide us with your order number and a screenshot of your order confirmation on email to be able to assist you and the changes needed to be implemented.

How can i speak to someone before i place an order?

Please contact us vis customer service line on whatsapp +94777516646

I didn't receive an order confirmation?

Please contact us on customer support line via whatsapp +94777516646

What payment options do you take ?

We accept any Visa or Master cards and you could do payments at checkout with confidence.

Don't have a card, no problem. You could use our cash on delivery option to pay cash at collection.

DELIVERY & SHIPPING

What are your delivery options?

Islandwide delivery available via COD or bank transfer.

How can i track my parcel?

You will receive an e-mail or message via order thread from us with your tracking number. To see the status of your order click on the tracking number.If you didn't receive a tracking number, kindly contact our customer service team.

How long will it take for my parcel to be delivered?

Shipping usually takes 3-6 working days excluding weekends & official holidays unless there is an issue with the order, then it is communicated with customer and order status updated accordingly. Kindly know that if the address is unclear, this will delay the order delivery time therefore we urge you to write your address in checkout page as detailed as possible.

Do you ship internationally?

Not as yet.We are working on providing international shipping soon. Stay tuned for announcements of commencement.

RETURNS, REFUNDS & EXCHANGES

What is your return/ exchange policy?

Please check out our EXCHANGE POLICY section and if you require further assistance, kindly contact us within the time frame specified.